Grateful for Everyday Heroes: Real Stories of Strength While Managing Incontinence
Key Takeaways:
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Courage comes in many forms, from living openly with incontinence to caring with compassion for others.
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Real NorthShore customers like Trevor, Jeremy, Adam, and Stacey show how premium incontinence protection helps restore confidence, comfort, and freedom.
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This Thanksgiving season, NorthShore celebrates your stories and invites you to share your own for a chance to win free diapers for a year in the You’re Our Heroes contest
If you look closely, you’ll find heroes everywhere. They’re not wearing capes or medals — they’re showing up quietly, one act of courage at a time. A young man stepping outside again after years of fear. A bus driver rediscovering freedom after pain. A caregiver finding the right solution after a sleepless night.
These are the moments that move us. Not because they’re dramatic, but because they’re real. They remind us that living with incontinence doesn’t mean giving up control; it means finding new ways to claim it.
At NorthShore, we believe these stories deserve to be seen, heard, and celebrated. This season of gratitude, we’re honoring the everyday heroes who trust us to walk beside them on their journey toward comfort, confidence, and peace of mind.
Jeremy: Finding Comfort and Confidence Again
After surgery in his late 20s, Jeremy developed a painful bladder disease that made nights long and days exhausting. Working full-time as a bus driver while raising a young family, he faced overwhelming stress and the emotional weight of stigma — until he found reliable protection in MegaMax Adult Diapers and Trifecta Waterproof Covers that restored his confidence.
“Thanks to NorthShore [MegaMax] diapers and Trifecta covers, I don’t worry about leaks—even while bus driving, camping, or hiking. NorthShore helps me live my life with comfort and confidence.
-Jeremy, Verified Customer
Adam: Caring With Compassion
Born with Cerebral Palsy and Hydrocephalus, Adam spent decades managing seizures, pain, and control challenges. After multiple surgeries, he chose to face incontinence head-on, finding freedom and dignity in NorthShore’s premium protection, such as GoSupreme Pull-Up Style Underwear.
“NorthShore gave me the tools to live boldly. Their products helped me shed shame and find freedom.”
-Adam, Verified Customer
Stacey: Caring With Compassion
For Stacey, heroism began with caregiving. Learning the hard way that daytime products weren’t enough, she discovered MegaMax adult briefs, offering the kind of overnight protection that truly lasts. With up to 12 hours of leak-free coverage, she finally found peace of mind (and comfort for her loved one) through long nights and busy mornings.
“I found NorthShore — and these [MegaMax] are life-changing. They really do work for 12 hours! I’m so glad I found these.”.
-Stacey, Verified Customer
Trevor: Reclaiming Life in His 20s
In his mid-20s, Trevor faced an unexpected diagnosis — Neurogenic Bladder — that brought frequent urgency and unpredictable leaks. For a while, fear kept him home. But with the right support and protection like Supreme Adult Briefs, he began to rebuild confidence and freedom.
“I am thankful for a company like Northshore exists that has good customer service and quality diapers that make dealing with my bladder control problem much easier to manage.”
-Trevor, Verified Customer
You’re Our Heroes Contest:
Enter to Win Free Diapers for a Year by Sharing Your Story
Every story shared with NorthShore adds another spark of courage to our community — from Trevor reclaiming freedom, to Jeremy rediscovering confidence, to Adam breaking stigma, to Stacey caring with love and patience.
Now, we’d love to hear your story.
Tell us how you’ve found strength, peace of mind, or connection while managing incontinence for yourself or someone you care for. Your story might be the one that gives someone else the hope to take their next step.
As a thank-you, one story that truly resonates with the NorthShore community will receive free NorthShore diapers for the entire year of 2026, and the first 100 participants will each receive a free NorthShore hat as our way of saying thanks.
How to Enter:
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Share a recorded or written story. Tell your true and original story about overcoming challenges related to incontinence, caregiving, or everyday life obstacles.
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Submit by November 30, 2025. Upload your video or written story using the [form].
After submissions close, NorthShore staff will select five finalists whose stories best capture the spirit of strength and compassion. Then, the NorthShore community will vote for the story that inspires them the most.
Prizes & Recognition
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One (1) person whose story resonates most with the NorthShore community will receive free NorthShore diapers for the entire year of 2026 — one case of their preferred product each month.
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One (1) runner-up will receive a curated NorthShore gift basket filled with premium incontinence care products.
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The first 100 story submissions will each receive a free NorthShore hat on their next order as a thank you for your commitment to empowering others and helping break the stigma around incontinence.
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Choose from three styles: Embroidered, Trucker, or Snapback. The PACK hat is not a part of this offer.
Even if your story isn’t chosen as the grand-prize winner, it still matters. Hero stories will be featured throughout 2026 to remind others that dignity and freedom are possible — one brave choice at a time.
Share Your Story for a Chance to Win
How To Get the Best Customer Support for Incontinence This Season
This season of gratitude, we’re reminded that real heroes aren’t found in comic books or big-budget movies — they’re found in everyday moments of courage, compassion, and care. Whether you’re managing incontinence yourself or supporting someone you love, every act of perseverance and kindness makes a difference.
Every hero needs a guide: someone to listen, answer questions, and help find the right tools for the journey. That’s where NorthShore’s Care Experts comes in.
Whether you’re managing leaks for the first time or supporting a loved one, our team provides compassionate, judgment-free help seven days a week. They’ll walk you through products, fit, and protection levels so you can find what truly works for your life.
Why millions of people trust the NorthShore Care Experts:
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Certified protection experts — trained to help you find your best fit.
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Never AI. Never overseas. Always judgment-free.
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Available 7 days a week (because leaks don’t stick to a schedule!)
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No question is too personal. We’ve heard it all and we’re happy to help.
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Got a tip or idea? Your feedback shapes our future.
At NorthShore, we’re deeply grateful for you — our community of everyday heroes — who continue to inspire us with your honesty, strength, and resilience. Your stories are proof that dignity and confidence are always within reach when we face challenges together.
If you’re ready to take the next step toward greater comfort, protection, and peace of mind, our Care Experts are here to help. Contact us today for expert, judgment-free guidance, and let’s make this season one of confidence, gratitude, and freedom.
Reliable, high-capacity products give you the freedom to focus on life instead of worry. When you can trust your protection, you can say yes to plans, travel more comfortably, sleep soundly, and connect with others without hesitation — reclaiming confidence and control in your everyday life.
NorthShore’s premium incontinence products, including adult diapers and pull-up underwear, are designed for maximum absorbency and comfort. They stay dry up to three times longer than most retail brands, helping people manage even the heaviest control needs with confidence and peace of mind.
The NorthShore Care Team is a supportive community and training ground for leak-proof living. Our award-winning Care Experts provides judgment-free, expert support to help every customer find the right fit and level of protection. Whether you’re new to incontinence care or exploring ways to improve comfort and confidence, the team offers personalized recommendations and compassionate guidance every step of the way.
Yes. All Care Experts are based in the U.S. and have more than 275 years of combined experience. They listen without judgment, provide one-on-one support, and help customers find reliable protection and peace of mind every day. They support both people living with incontinence and caregivers.
Yes! Through the NorthShore Sample Program, you can try up to six premium incontinence products — including adult diapers, pull-up underwear, booster pads, cleansing wipes, underpads (chux), and disposal bags — for free (just pay shipping). Sampling helps you find the perfect fit and feel for your needs before committing to a full order.