Shipping Policy


NorthShore Care is dedicated to getting orders delivered as quickly and discreetly as possible. Orders placed before 7pm Central time
 Friday ship same day (with the exception of US Postal shipments).

Discreet Home Delivery

All orders from NorthShore Care Supply ship in plain, unmarked boxes and/or envelopes to maintain privacy. Even the shipping label does not mention medical supplies. The return address states our parent company name of "Samela, Inc./NorthShore".

Fast, Reliable Shipping

Shipping Time: Most orders received Monday - Friday before 7pm Central time will ship the same day, provided the product ordered is in-stock. Orders placed after 7pm Central time Friday - Sunday, or on holidays, will ship the next business day. Notifications of orders being processed and shipping tracking numbers may be sent on weekends and holidays, even though packages will not physically ship until the next business day.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to be an estimate. We encourage allowing enough time to avoid delays caused by shipping and/or product availability. Most items ship from our warehouse in Green Oaks, Illinois (ZIP 60048).

For certain items or promotions, Free Ground Delivery may be offered through the use of a specified coupon code. Use of the coupon code online or over the phone is required to receive this promotion. When using a valid coupon, free shipping only applies to ground shipping to locations within the 48 contiguous states. We reserve the right to bill additional funds if a free shipping coupon is used with a delivery location outside the contiguous US or in any other invalid or unauthorized manner. Most orders with free ground delivery ship via UPS Ground. However, we reserve the right to ship via alternate means at our discretion.

Shipping Costs

Order Value
$0 - $60
$60.01 - $80
$80.01 - $100
$100.01 - $124.99

Our shipping charges are based on the total dollar amount of your order. Expedited shipping is available; pricing is shown during checkout or call 800-563-0161 for more information.

Free Ground Shipping on All Orders $125+*

Orders that are $125 or more automatically qualify for free shipping.

*Contiguous US only


UPS Ground Time Estimates

UPS Ground Estimate

If any incorrect items are received or items are received in a damaged condition, please contact us immediately (within 5 days of delivery) to receive an RGA number.

Shipping Options by Location

United States w/ Street Address
Standard (UPS Ground), UPS 2-Day, UPS Next Day, USPS Priority Mail and FedEx Hold-at-Location.

United States PO Box
USPS Priority Mail
USPS Ground Advantage (up to 9 lbs only)

USPS Priority Mail (Approx 2 weeks)
Our products are also available for direct purchase in Canada at or

Military APO/FPO Box Addresses
USPS Priority Mail (USPS does not provide time estimates for military mail)

FedEx Hold-at-Location
FedEx Hold-at-Location is now available! Please refer to our FAQ for details regarding FedEx Hold-at-Location.

Other Locations
We can ship via USPS Priority Mail to any location with a US ZIP Code including Puerto Rico, Guam, US Virgin Islands and other outlying territories.