The Incontinence Supply Experts

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(800) 563-0161

Privacy Policy

NorthShore Care Supply (NorthShore) respects your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.


Information Collection

NorthShore only will collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. We will collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our Web site and better meet your needs.


Email Policy

Anyone that enters an email address anywhere on our site, even if not formally submitted through a completed web form, will likely receive emails from us regarding our company, products, specific orders and/or other promotions as identified on the site. Customers will always have the opportunity to opt-out of any specific type of correspondence either by clicking on unsubscribe links in the email correspondence or by contacting us at


Use of Information

The information you supply will be used by NorthShore to process your orders, respond to your inquiries, supply you with requested information about NorthShore products and services, and track orders you have already placed. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to such personally identifiable information. Authorized third parties may also be utilized by NorthShore to collect, track and process such information, and these parties will be bound to NorthShore by strict confidentiality agreements. NorthShore does not sell or rent customers' personal information to anyone for any reason.

NorthShore may occasionally send unsolicited physical mailings about NorthShore products, promotions or services to customers, typically via US Postal Service. We use generic "NorthShore" as the name in our return address on these mailings. To opt-out, please email with the subject "Remove from Physical Mailings" and include your name and address that you wish removed from our mail list.

If you have any questions or concerns about personal information you may have provided to NorthShore, you may contact us at or call us at (800) 563-0161 during regular business hours in order to:

  • Find out what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


NorthShore places the utmost importance on the protection of our customers' personal data. When you submit information via the NorthShore website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us using industry standard SSL (Secure Sockets Layer) encryption to protect your personal information . You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. NorthShore web servers also employ industry-standard methods to monitor network traffic in order to identify unauthorized attempts to access our customers' information. The computerized systems in which we store personally identifiable information are kept in a secure environment accessible only to authorized staff. 

Children and Parents

NorthShore does not intend to collect personally identifiable information from children under age 18 without permission of the child's parent or legal guardian. Children under the age of 18 should submit personally identifiable information to NorthShore only with the explicit permission of their parent or legal guardian. Where appropriate, NorthShore will instruct children not to submit personal information. If your child has submitted personal information and you would like to request that such information be removed, you may do so as indicated above and NorthShore will use reasonable efforts to comply with your request. 

Third Party Advertising Cookies

Third-party vendors, including Google, Yahoo, Bing, Criteo and others, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads across the internet based on individuals' past visits to our website. No personally identifiable information is transferred to these companies by these cookies. For more information on these cookies and how to disable them, please visit these third-party advertising providers' company websites:

You may also visit the Network Advertising Initiative for more information on how to opt out of customized advertising from a number of participating companies:

Other Important Information

The NorthShore Web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Additionally, some of our Web pages may contain "cookies," which are data that may be sent to your Web browser and stored on your computer. This allows our server to "recognize" you when you visit our Web site in the future. Most Web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.

It may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information. NorthShore reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications in these Web pages.


Last modified: April 12, 2017