Meet the NorthShore Care Experts: Real People Helping You Focus on Life Not Leaks

There’s a quiet kind of strength in showing up for your life, even when it takes extra effort. For many people living with incontinence and their caregivers, that strength looks like saying yes to plans again, laughing without hesitation, or finally sleeping through the night without fear of leaks. These small victories might go unnoticed by others, but to those living them, they mean everything — moments of freedom, joy, and control reclaimed.

At NorthShore, we see that courage every single day. It’s what drives our Care Experts, a group of compassionate, real people who’ve made it their mission to help people live comfortably, confidently, and without limits. They understand that managing incontinence isn’t just about products; it’s about taking back control of everyday life.

Finding the right protection can feel overwhelming — so many sizes, styles, and options. But you don’t have to figure it out alone. With more than 275 years of combined experience, Northshore’s Care Experts have guided millions of people and caregivers toward real solutions that make a difference. They’ve heard every question, tackled every challenge, and celebrated every success right alongside the people they help.

Incontinence care is more than just about managing leaks: it’s about restoring dignity and peace of mind. It’s about replacing uncertainty with confidence, frustration with relief, and fear with the freedom to live fully again. And that’s exactly what our Care Experts are here to help you do.

“NorthShore gave me the tools to live boldly, turning shame into strength and proving I can thrive no matter the challenge.”
-Adam L, Verified Customer

NorthShore Care Experts: Real People, Real Support

Every hero benefits from having a guide or a trusted sidekick. Not to fix what’s wrong, but to remind them how strong they already are and provide tools and encouragement to grow even stronger.

NorthShore’s Care Experts aren’t bots, overseas call centers, or scripted agents. They’re real people, based right here in the U.S., who take pride in helping others live with confidence and dignity.

When you reach out, you’ll find kindness, patience, and genuine understanding. Whether you call, text, chat, or email, your Care Expert will meet you exactly where you are — ready to answer questions, offer personalized recommendations for the best adult diapers and incontinence products, cry, laugh, and cheer you on every step of the way.

Why millions of people trust the NorthShore Care Experts:

• Certified protection experts — trained to help you find your best fit.

• Never AI. Never overseas. Always judgment-free.

• No question is too personal. We’ve heard it all and we’re happy to help.

• Real answers, honest advice, and help that goes above and beyond.

• Got a tip or idea? Your feedback shapes our future.

The NorthShore Difference: Confidence, Compassion, and Care That Lasts

Confidence doesn’t come from luck — it comes from knowing you’re supported and prepared. That’s the difference NorthShore makes.

When you’ve found protection that works, something remarkable happens. You stop thinking about leaks. You start focusing on life. It shows up in the small moments, like feeling confident during an in-person presentation at work, enjoying coffee with a friend or colleague without repeatedly tapping your phone’s home screen to check the time, or laughing freely without hesitation.

“Love your products – great selection and amazing customer service. When ordering incontinence products, you want something you can trust. Personally, I feel the most comfortable going to bed in a MegaMax. The MegaMax gives me the confidence that I’ll wake up to dry sheets and a happy wife.”
-Joshua, Verified Customer

At NorthShore, we believe confidence begins with protection you can trust. That’s why our premium incontinence products, such as adult diapers, pull-up style underwear, booster pads, underpads, and waterproof covers, are designed to stay dry up to three times longer than store brands. 

Each NorthShore product is built for real-life reliability, whether you’re staying active throughout the day or need heavy overnight coverage to keep your sheets dry. Boasting superior leak protection, advanced wicking, and secure, comfortable fits, NorthShore products help you sleep soundly, move freely, and live confidently without worrying about leaks.

Take the First Step Toward Leak-Free Living with Free NorthShore Samples

Every journey toward confidence starts with one simple decision: to stop settling for “good enough” and choose comfort, dignity, and peace of mind instead.

With the NorthShore Sample Program, you can try up to six premium incontinence products — including adult diapers, pull-up underwear, booster pads, wipes, underpads, and more — for free (just pay shipping). It’s quick and easy to fill out the online sample form and have products delivered right to your door.

Prefer a more personal touch? Our Care Experts are just a chat or phone call away. They’ll listen, answer your questions, help you select the best samples for your needs, and place the order for you. Whether you’d rather explore options online or talk it through with someone who truly understands, you’ll get secure protection to live confidently again.

If you’re ready to connect, reach out here or call 800-563-0161 — the team is available seven days a week to help you live confidently again.

“I have never had a company that has been so helpful nor a product that is so amazing! With my husband not able to walk, the night has been a huge struggle keeping him comfortable, dry, and confident. You gave me so many helpful tips to make the night into the morning a more pleasant experience!”
-Tambreia, Verified Customer

At NorthShore, you’ll never be judged or rushed. You’ll be heard, supported, and celebrated for every small win along the way.

Our mission is simple: to empower people to live fully and freely with dignity, confidence, and care. Because no one should face incontinence alone. NorthShore stands for giving you the confidence to live fully. Every product, resource, and conversation with our team is designed to help you feel supported and UNSTOPPABLE — ready to step into life with calm assurance and true independence.

So why wait to live the life you deserve? Join the millions who’ve already rediscovered independence and peace of mind with NorthShore and take your first step toward leak-free living today.