Terms of Use

Please read the following Terms and Conditions carefully. They govern your access and use of this Website.    

By accessing or using this Website, you agree to be bound by these Terms and Conditions and accept them in full, as they may be modified by NorthShore Care Supply (NorthShore) from time-to-time and posted on this Website.

WE DO NOT PROVIDE MEDICAL ADVICE, AND THE CONTENT OF THIS WEBSITE AND ANY ADVICE PROVIDED BY US IS NOT A SUBSTITUTE FOR THE ADVICE AND MEDICAL OPINION OF A LICENSED PHYSICIAN. PLEASE CONSULT YOUR PHYSICIAN BEFORE ATTEMPTING ANY NEW HEALTH PRACTICE. YOUR USE OF OUR PRODUCTS IS AT YOUR OWN RISK. YOU HEREBY AGREE TO RELEASE AND HOLD US HARMLESS FROM ANY HARM CAUSED BY YOUR RELIANCE ON MATERIAL PROVIDED BY US, AND YOU ASSUME ALL LIABILITY FOR OUTCOMES BASED THEREON. IF YOU HAVE A MEDICAL EMERGENCY, CALL YOUR PHYSICIAN, OR 911, OR LOCAL EMERGENCY SERVICES IMMEDIATELY. BOWEL AND/OR BLADDER INCONTINENCE MAY BE CAUSED BY A CONDITION THAT CAN BE TREATED. PLEASE SEE YOUR HEALTH CARE PROFESSIONAL FOR ADVICE.

NO WARRANTIES. TO THE EXTENT PERMISSIBLE BY LAW, NORTHSHORE CARE SUPPLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF NORTHSHORE CARE SUPPLY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, WARRANTY, TORT, PRODUCT LIABILITY, STRICT LIABILITY, OR OTHER THEORY) ARISING FROM YOUR USE OF OUR SITE OR FROM PRODUCTS THAT YOU PURCHASE FROM NORTHSHORE CARE SUPPLY DIRECTLY OR INDIRECTLY EXCEED THE AMOUNT PAID FOR SUCH PRODUCTS. NORTHSHORE CARE SUPPLY RESERVES THE RIGHT TO PERFORM PRODUCT INSPECTION OR INDEPENDENT PRODUCT TESTING TO CORROBORATE ALL CUSTOMER CLAIMS.

Although NorthShore attempts to provide accurate information, names, images, pictures, logos, icons, sizing, suggested uses, other documents, and materials (collectively, the "Contents") on the Website, it makes no representation, endorsement, or warranty that such Contents are accurate or suitable for any particular purpose. Sizing and suggested use claims are recommendations only and we make no representation or warranty that they will apply to every purchaser due to vast differences in body shapes and use of products. Samples are available for many products upon request to aid in product trial.

Limitation of Liability. The Website and its contents are provided on an "as is" basis. Use of the Website and its contents is at the user's sole risk. The Website and its contents are provided without any representations, endorsements, or warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties of title or accuracy and any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, with the sole exception of warranties (if any) which cannot be expressly excluded under applicable law. As noted below, NorthShore also makes no representations, endorsements, or warranties, either express or implied, with respect to any website operated by a third party. In no event will NorthShore or its subsidiaries, affiliates, contractors, or respective employees be liable for any damages, including, without limitation, indirect, incidental, special, consequential or punitive damages, whether under a contract, tort or any other theory of liability, arising in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line system failure, loss of data, or loss of use related to this Website or any website operated by any third party or any contents of this Website or any other website, even if NorthShore is aware of the possibility of such damages.

Use of Website. Contents are included in this Website solely for the personal use of Website users. You may not resell, republish, or copy (other than a copy for personal use), any of the Contents of this Website without the prior written consent of NorthShore, which may be withheld in its sole discretion.

Copyrights and Other Intellectual Property. Except where otherwise expressly noted, all Contents of this Website, including the graphics, icons and overall appearance of the Website, are the sole and exclusive property of NorthShore. The posting of the Contents of this Website neither constitutes a waiver of any of NorthShore's proprietary rights, including but not limited to, copyrights, trademarks, servicemarks, patents, and other intellectual property, nor a transfer or license by implication, estoppel, or otherwise of any such right or of any license to the Website user or to any third party. Contents of this Website are protected by United States and international copyright laws, both as individual works and as a collection. You agree not to delete any copyright or similar notice from any Contents you obtain from the Website.

Links to Other Websites. NorthShore may establish links between this Website and one or more Websites operated by third parties. NorthShore has no control over any such other Websites or the contents therein. The existence of any such links shall not constitute an endorsement by NorthShore of such Websites, the contents of the Websites, or the operators of the Websites.

Transmissions to and from this Website. Transmissions to and from this Website are not confidential and your communications may be read or intercepted by others. Any transmission to this Website shall be deemed and remain the property of NorthShore. NorthShore shall be free to use, for any purpose, any ideas, concepts, know-how, or techniques provided by a Website user to NorthShore through this Website.

Limitations on Products and Services. NorthShore provides access to NorthShore international data and, therefore, may contain references or cross references to NorthShore products and services that are not available, or readily available, in your country. Such reference does not imply that NorthShore intends to market such products or services in your country. All actions resulting from a search of this data must be related to solutions using only products and services announced by NorthShore in your country.

Promotions, Discounts, and Offers. Using multiple accounts or email addresses for one person or household for the purposes of bypassing restrictions on promotions and coupons is expressly prohibited and may result, at NorthShore’s sole discretion, in NorthShore’s refusal to accept further orders from the person or household violating this policy.

Referral Program. See Referral Program and Referral Terms and Conditions for full program details.

Modifications. NorthShore may at any time make modifications, changes, and alterations to the Contents of this Website, including these Terms and Conditions, without prior notice.

Governing law. These Terms and Conditions shall be governed by and construed in accordance with the law of the USA, without regard to the conflict of laws thereof. Severability. To the extent any portion of these Terms and Conditions is determined to be unenforceable by a court of competent jurisdiction, such portion will be modified by the court solely to the extent necessary to cause such portion to be enforceable, and these Terms and Conditions, as so modified, shall remain in full force and effect.

Waiver. No waiver by NorthShore of any right under or term or provision of these Terms and Conditions will be deemed a waiver of any other right, term, or provision of these Terms and Conditions at that time or a waiver of that or any other right, term, or provision of these Terms and Conditions at any other time.

Taxes. At NorthShore Care Supply, applicable sales tax or sellers use tax is charged on orders when delivery is made within the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin & Wyoming. Sales tax or sellers use tax rates will be calculated at final checkout and may vary depending on origin address, delivery address, or type of good purchased. Tax will also be assessed on delivery charges if required respective by state for type of goods purchased. Reduced tax, tax exemptions or tax on delivery charges are based on each state's tax requirements for the category of goods purchased. If your organization is tax-exempt for purchases, please contact us at 800-563-0161 to discuss our requirements separately.

Not for Resale. All sales from NorthShore Care Supply are NOT FOR RESALE without prior written approval. Purchasers shall not directly or indirectly: market or resell any products purchased from NorthShore through any means, including outside marketplaces, (i) to any consumers, resellers, distributors, or third-party sales agents; (ii) through retail storefronts, online stores, or auction or resale websites; (iii) to any federal, state, or local government agencies, public education institutions, or healthcare entities.

Purchasers shall not stock products for future sales. All requests for resale can be made here.  Purchasers from NorthShore that claim their purchases are exempt from sales and/or use taxes must provide valid documentation to NorthShore before sales and/or use taxes will be removed from transaction. Transactions exempt for resale purposes must provide valid resale certificate. Transactions exempt for governmental or non-profit use must provide state exemption letter and payment must be made directly from exempt organization. NorthShore requires written proof that exempt governmental and non-profit transactions are being paid directly from the organization. Transactions paid by employees or contractors for future reimbursement by exempt organizations will not qualify as exempt transactions from NorthShore; rather only transactions where exemption letter from state is provided AND payment is made directly by the exempt organization. For other exemptions not mentioned here, NorthShore will review on a case by case basis and request specific documentation as applicable.

Absorbency Testing. Absorbencies listed for products on absorbency charts or product pages are determined by proprietary testing designed to simulate absorbency before leakage in real-use application of the product. Some of the manufacturers of products in our catalog also publish absorbency amounts determined by using a testing procedure known as ISO 11948-1, The Rothwell Method. However, NorthShore does not publish Rothwell amounts on our site as we believe Rothwell absorbencies are misleading to consumers as the test is not designed to produce absorbency amounts applicable to consumers. The Rothwell test, in short, dunks the product in a bucket of fluid and weighs the product afterward to determine the net absorbency. Rothwell testing requires absorbencies to include fluid that is standing and not absorbed into product in the measurements. Studies have shown that there is a moderate correlation between Rothwell absorbencies and real-use absorbencies, however, Rothwell amounts tend to be about three times higher than absorbency before leakage from tests that try to simulate real-use of products. Note: Some manufacturers include Rothwell amounts or absorbencies determined by other methods on their product packaging and, therefore, may list amounts different than shown on NorthShore’s website due to the variance in testing methods.

Last Modified: October 10, 2023