The Incontinence Supply Experts

Call Us: (800) 563-0161

Shipping Policy

NorthShore Care is dedicated to getting your order to you as quickly and discreetly as possible. Order by 5 PM Central time Monday - Friday and your package will ship same day.

Discreet Home Delivery

All orders from NorthShore Care Supply ship in plain, unmarked boxes or envelopes to maintain your privacy. Even the shipping label does not mention medical supplies. The return address states our parent company name of "Samela, Inc./NorthShore".

Fast, Reliable Shipping

Shipping Time -- Most orders received before 5:00PM Central will ship the same day, provided the product ordered is in-stock. In the rare occurrence that an item is not in-stock, we will make every attempt to have the item shipped directly from the manufacturer to avoid any delay for our customers. Even though orders may be processed and tracking numbers assigned on weekends and holidays, orders will not physically ship until the next business day.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Most items ship from our warehouse in Buffalo Grove, Illinois (ZIP 60089). For certain items or promotions, Free Ground Delivery may be offered through the use of a specified coupon code. Use of the coupon code online or over the phone is required to receive this promotion. Additionally, even when using valid coupon, free shipping only applies to locations within the 48 contiguous states. We reserve the right to bill additional funds if a free shipping coupon is used with a delivery location outside the contiguous US. Most orders with free ground delivery ship via FedEx Ground. However, we reserve the right to ship via alternate means at our discretion.

Click Here for FedEx Ground Time Estimate
(Our Standard Ground Delivery)

If any incorrect items are received or items are received in a damaged condition, please contact us immediately (within 5 days of delivery) to receive an RGA number.

Shipping Options by Location

United States w/ Street Address
Standard (FedEx Ground), FedEx 2-Day, FedEx Standard Overnight, FedEx Priority Overnight, USPS Priority Mail, USPS Express Mail

United States PO Box
USPS Priority Mail, USPS Express Mail

USPS Priority Mail (Approx 2 weeks), USPS Express Mail (Approx. 1 week)

Military APO/FPO Box Addresses
USPS Priority Mail, USPS Express Mail (USPS does not provide time estimates for military mail)

Other Locations
We can ship via USPS Priority Mail & USPS Express Mail to any location with a US ZIP Code including Puerto Rico, Guam, US Virigin Island and other outlying territories

Customer Pickup Available

Customer pickup from our warehouse in Buffalo Grove, Illinois is Mon – Fri 7am – 6pm CT. Pickup is not available on the weekends. Please call us at (800) 563-0161 to confirm product availability. Pickup orders can be completed online by clicking the “Pickup in store” option during checkout or by requesting pickup over the phone. No delivery charges will be billed for pickup orders.

Any Questions, Please Contact Us

Customer Service: (800) 563-0161