The Incontinence Supply Experts

Call Us: (800) 563-0161

Shipping Policy

NorthShore Care is dedicated to getting your order to you as quickly and discreetly as possible. Order by 5pm Central time Monday - Friday and your package will ship same day.

Discreet Home Delivery

All orders from NorthShore Care Supply ship in plain, unmarked boxes or envelopes to maintain your privacy. Even the shipping label does not mention medical supplies. The return address states our parent company name of "Samela, Inc./NorthShore".

Fast, Reliable Shipping

Shipping Time: Most orders received Monday - Friday before 5pm will ship the same day, provided the product ordered is in-stock. Orders placed after 5pm Friday through Sunday, or on holidays, will ship on the next business day. You may receive notification of orders being processed and shipping tracking numbers on weekends and holidays, even though they will physically ship the next business day.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Most items ship from our warehouse in Buffalo Grove, Illinois (ZIP 60089).

For certain items or promotions, Free Ground Delivery may be offered through the use of a specified coupon code. Use of the coupon code online or over the phone is required to receive this promotion. When using valid coupon, free shipping only applies to ground shipping to locations within the 48 contiguous states. We reserve the right to bill additional funds if a free shipping coupon is used with a delivery location outside the contiguous US or in any other invalid or unauthorized manner. Most orders with free ground delivery ship via FedEx Ground. However, we reserve the right to ship via alternate means at our discretion.

Click Here for FedEx Ground Time Estimate
(Our Standard Ground Delivery)

If any incorrect items are received or items are received in a damaged condition, please contact us immediately (within 5 days of delivery) to receive an RGA number.

Shipping Options by Location

United States w/ Street Address
Standard (FedEx Ground), FedEx 2-Day, FedEx Standard Overnight, FedEx Priority Overnight, USPS Priority Mail, USPS Express Mail

United States PO Box
USPS Priority Mail, USPS Express Mail

Canada
USPS Priority Mail (Approx 2 weeks), USPS Express Mail (Approx. 1 week)

Military APO/FPO Box Addresses
USPS Priority Mail, USPS Express Mail (USPS does not provide time estimates for military mail)

Other Locations
We can ship via USPS Priority Mail & USPS Express Mail to any location with a US ZIP Code including Puerto Rico, Guam, US Virigin Island and other outlying territories

Customer Pickup Available

Customers can pickup orders from our warehouse in Buffalo Grove, Illinois weekdays 8:30am – 5:30pm CT. Pickup is not available on weekends. Orders must be placed prior to pickup by calling us at (800) 563-0161 or online by clicking the “Pickup in store” option during checkout. No delivery charges will be billed for pickup orders.

Any Questions, Please Contact Us

Customer Service: (800) 563-0161