The Incontinence Supply Experts

Call Us: (800) 563-0161

Return Policy

We are committed to ensuring that all of our products and services meet the highest of quality standards. If any incorrect items are received or items are received in a damaged condition, please contact us immediately (within 5 days of delivery) to receive an RMA number. We will replace any damaged merchandise or refund the damaged portion of your order.

If you would like to return or exchange any unopened items, we will gladly exchange them for any other size needed or refund your money, less shipping costs, as long as the item is not discontinued by the manufacturer. We are unable to accept returns of any opened items due to sanitary reasons. However, if you order multiple bags together, often referred to as a Case, then we can accept returns for all the unopened bags and will refund a prorated amount of the case price accordingly.

Please follow Easy Return Instructions below or call (800) 563-0161 for an RMA number and to discuss the return/ exchange. Returned items must be in their original packaging, unopened, and in good condition in order to be replaced or refunded. Customer pays for returned shipping.

If your order does not arrive in the expected time frame, please call us within 5 days to ensure we can locate the package with the shipper. They keep records in their systems for a limited time period, so it may not be possible to locate missing orders if you do not report it on a timely basis.

Easy Return Instructions:

  1. Box up any unopened items needing to be returned.
  2. Include copy of receipt or packing list and circle items needing to be returned.
  3. Ship to our Buffalo Grove, IL address at top of receipt or packing list.
  4. Refund will be processed once received back and inspected.

We encourage you to contact us with any feedback on our goods and services. Please feel free to phone our customer service representatives at any time at (800) 563-0161.