Home | About Us | Contact Us | Blog | My Account | Bookmark this Page | Shopping cartShopping Cart
(800) 563 - 0161

  Discreet Home Delivery - Order by 5pm Central for Same Day Shipment  
Category Pages

   Customer Service
    Information Request
    Price List
    Payment Options
    Shipping Policy
    Return Policy

NorthShore Delivers!

  • Award Winning Customer
  • Same Day Shipment
  • Discreet Home Delivery

Click Here to Learn More!

Top Selling Items

Tranquility ATN Briefs
NorthShore Premium Blue Underpads (Chux)
Tranquility Premium Pull-Ons
NorthShore Champion Washable Underpads
NorthShore Booster Pads
New at NorthShore!

NorthShore Supreme Heavy Wipes
NorthShore Supreme Heavy Wipes
NorthShore Supreme
Heavy-Duty Wipes


    Home > Customer Service > Shipping Policy

Shipping Policy


Discreet Home Delivery

All orders from NorthShore Care Supply ship in plain, unmarked boxes or envelopes to maintain your privacy. Even the shipping label does not mention medical supplies. The return address states our parent company name of “Samela, Inc./NorthShore”.

Fast, Reliable Shipping

Shipping Time -- Most orders received before 5:00PM Central will ship the same day, provided the product ordered is in-stock. In the rare occurrence that an item is not in-stock, we will make every attempt to have the item shipped directly from the manufacturer to avoid any delay for our customers. Even though orders may be processed and tracking numbers assigned on weekends and holidays, orders will not physically ship until the next business day.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. We encourage you to order in a timely fashion to avoid delays caused shipping or product availability. Most items ship from our warehouse in Buffalo Grove, Illinois (ZIP 60089). For certain items or promotions, Free Ground Delivery may be offered through the use of a specified coupon code (primarily on scales). Use of the coupon code online or over the phone is required to receive this promotion. Additionally, even when using valid coupon, free shipping only applies to locations within the 48 contiguous states. We reserve the right to bill additional funds if a free shipping coupon is used with a delivery location outside the contiguous US. Most orders with free ground delivery ship via FedEx Ground. However, we reserve the right to ship via alternate means at our discretion.

Click Here for FedEx Ground Time Estimate (Our Standard Ground Delivery)

If any incorrect items are received or items are received in a damaged condition, please contact us immediately (within 5 days of delivery) to receive an RGA number.

Shipping Options by Location
  • United States w/ Street Address: Standard (FedEx Ground), FedEx 2-Day, FedEx Standard Overnight, FedEx Priority Overnight, USPS Priority Mail, USPS Express Mail
  • United States PO Box: USPS Priority Mail, USPS Express Mail
  • Canada: USPS Priority Mail (Approx 2 weeks), USPS Express Mail (Approx. 1 week)
  • Military APO/FPO Box Addresses: USPS Priority Mail, USPS Express Mail (USPS does not provide time estimates for military mail)
  • Other Locations: We can ship via USPS Priority Mail & USPS Express Mail to any location with a US ZIP Code including Puerto Rico, Guam, US Virigin Island and other outlying territories
Customer Pickup Available

Customer pickup from our warehouse in Buffalo Grove, Illinois is available during business hours. Please call us at 800-563-0161 for hours and product availability. Pickup orders can be completed online using coupon code PICKUP or over the phone and no delivery charges will be billed for pickup orders.

Any Questions, please Contact Us.

Company Info

   • About Us
   • Contact Us
   • Terms and Conditions
   • Privacy Policy
   • Site Map

Customer Service

   • Information Request
   • Price List
   • Promotions
   • Resources
   • Payment Options
   • Shipping Policy
   • Return Policy

Customer Reviews

Five Star Rating

   • TrustPilot
   • Google
   • PriceGrabber
   • BizRate
   • Write a Review

My Account

   • Sign In
   • Order Tracking
   • My Profile
   • Order History
   • Register
Visa Mastercard Discover American Express
PayPal Bill Me Later Amazon Payments
Northshore Care Supply, Hospital & Medical Equipment & Supplies, Buffalo Grove, IL

  NorthShore Customer Service Team:
Hours: Weekdays: 
7am - 6pm Central
8am - 2pm
8am - Noon
Phone: (800) 563 - 0161
Fax: (847) 559 - 0098
Email: info@northshorecare.com
Buffalo Grove, Illinois USA
NAPGCM Affiliate Member
  Follow at: facebook twitter


©2014 Samela, Inc. d/b/a NorthShore Care Supply, All rights reserved.